Terms and Conditions

Things looking a bit different?
Nope, you're not on the wrong site – we're updating our look and content! Keep your eyes peeled for more changes!

Communications and Information Sharing Policies


Please read this Disclaimer carefully before using this website. By using the information on this website, you agree to be bound by this Disclaimer.

The information on this website is for information purposes only, further to Sustain Ontario’s not-for-profit mission. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Sustain Ontario, its members, supporters, funders, individuals and organizations whose work is featured on this website, or any other website or social media managed by Sustain Ontario assume no liability for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon. The information contained about each individual and organization has been supplied by such individuals or organizations without verification by us.  This information, including articles, videos, webcasts, webinars, quoted comments, social media feeds and all other forms of electronic communications, is supplied in order to foster constructive debate about food and farming and does not represent the view of Sustain Ontario unless expressly indicated.

Certain quotations, videos or links on this site may take you to other websites. Sustain Ontario provides these links only as a convenience and not as an endorsement by Sustain Ontario or its members. These linked sites are not under the control of Sustain Ontario. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Sustain Ontario is not responsible for the content of any such linked sites and while we strive for accuracy and fairness in all of the information we circulate, Sustain Ontario does not necessarily endorse all the positions that find expression via our communications tools. Unless otherwise expressly provided, Sustain Ontario makes no representation or warranty regarding, and does not endorse, any linked site or the information, products or services appearing thereon. Accordingly, you agree that Sustain Ontario will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked from this site.

Sustain Ontario reserves the right to remove any content from member directory listings or submissions that could be deemed discriminatory or partisan, as stated in the Membership Welcome Package. Membership Welcome Packages are distributed to each member’s main contact at time of original join. Active member staff may request a copy of the Welcome Package at any time during their active membership.


Limitation of Liability

In no event will Sustain Ontario, The Alliance for Healthy Food and Farming, be liable for any consequential, indirect, incidental, special or punitive damages, however caused and under any theory of liability (including negligence), arising from your use of this website or the provision of the information, services, products, and materials contained in this site, even if Sustain Ontario has been advised of the possibility of such damages. Sustain Ontario does not warrant that the information accessible via this website is current, complete, or error-free.


Privacy Policy

The Sustain Ontario Privacy Policy is fully disclosed and updated at sustainontario.com/privacy.

The Policy applies to the personal information of Sustain Ontario members. The Policy applies to the management of personal information in any form whether oral, electronic, or written. The Policy sets out the following:

  1. The information that Sustain Ontario collects about Sustain Ontario’s members;
  2. How Sustain Ontario uses the information that Sustain Ontario collects;
  3. How Sustain Ontario protects member’s financial information; and
  4. How to contact Sustain Ontario if you have any questions or concerns.

Sustain Ontario does not collect any credit or debit card numbers during any online transaction, including membership fees, supporter fees, and event registrations. Transactions are processed by PayPal. Sustain Ontario has a contractual relationship with PayPal.

Please read PayPal’s privacy policy to learn why, and how PayPal collects, uses and discloses your personal information when processing membership due transactions. Members can access PayPal’s privacy policy here: PayPal Privacy Policy.

Payment Policies

Membership Refund Policy

All approved payment transactions for membership (including Supporter Circle Groups and Individuals) are final sale. Exceptions are made for rejected membership applications and accidental duplicate online payments for which refund requests must be initiated within 10 business days from day of payment.

A member’s main contact may elect to cancel their organization’s membership at any time but no refund will be granted. Intention to cancel membership must be sent in writing to the Director of Sustain Ontario. By cancelling membership, all membership benefits are immediately forfeited for the organization and all of the personal contact records solely connected to the organization in Sustain Ontario’s Membee database.

A member may request a record of their payment history at any time. Clearance is required by a member’s main contact if a different contact is requesting the record.


Event Payment and Refund Policy

Event registration fees must be paid for online using PayPal unless other payment options are explicitly stated on the event registration page. Refunds will not be issued for webinar registration except in the case of event cancellation.

Registrants unable to attend the event in question may send a substitute. If the substitute is not a member, the non-member fee will be required. Registrants unable to attend may also request a full credit to the purchaser’s account to be applied to future Sustain Ontario event registrations. Credit requests must be sent in writing to the Director of Sustain Ontario at least 24 hours before the event.

It is the purchaser’s responsibility to ensure that they do not doubly register any attendee.

Registration fees to special events and conferences may be subject to different payment policies such as cheque service charges and refunds subject to administration fees. These policies will be clearly indicated or linked to on the specific event registration page.


Details about Payment Processing

If you’re paying by credit card:

We use PayPal to process online payments securely. Transactions will show up on credit card statements as directed to Sustain Ontario. Memberships paid for by PayPal will take 1-3 days to process before membership can be verified.

If you’re paying by cheque:

Cheques for membership dues must be made out to “Sustain Ontario”, 90 Croatia Street, Toronto, ON M6H 1K9. Memberships paid for by cheque will take 2 – 4 weeks (from time of mailing) to process before membership can be verified.

If a cheque is not received by Sustain Ontario within 60 days of a member’s application, the application will be cancelled. Member applicants will need to resubmit their sign-up form.